Shipping Policy

✅ 1. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders placed during weekends or holidays will be processed on the next business day.

Digital service projects begin once the client provides all required information and documents.

✅ 2. Delivery Timeframes

📦 Physical Hardware Devices (FREE Delivery)

Delivery Time: 14–21 days
✅ Free delivery islandwide (Sri Lanka)
This applies to:

Laptops
Mobile phones
Tablets
Business accessories
IT devices
Delivery period may vary based on stock availability, customs clearance, or courier schedules.

🧑‍💻 Digital Services

Delivery Time: 7 days
(Or adjusted based on client’s submission of required information.)
This includes:

E-commerce & website development
WhatsApp + Social Media integration
Payment gateway setup
Automation and invoicing systems
Dashboards and analytics setup

⚠️ Project timelines depend on how quickly the client provides requested content (logos, descriptions, documents, etc.).

✅ 3. Shipping Fees

🚚 Delivery on all hardware devices is 100% FREE.
(Valid for all locations within Sri Lanka.)

Digital services involve no physical shipping.

✅ 4. Order Tracking

Once hardware is dispatched, customers may receive:

Courier name
Tracking number
Expected delivery date

Tracking information depends on the courier service used.

✅ 5. Failed Delivery & Incorrect Address

If delivery fails due to incorrect address or customer unavailability:

Re-delivery may involve additional courier charges
Free delivery applies only to the first delivery attempt

✅ 6. Damaged or Missing Items

If an item arrives damaged or incomplete:

Take clear photos of the package and product
Notify us within 24 hours
We will arrange a replacement or suitable resolution

Claims after 24 hours may not be accepted.

✅ 7. Pre-Orders & Special Orders

Some items may need to be pre-ordered.
Delivery timelines will be clearly communicated and may exceed 21 days depending on supplier schedules.

✅ 8. Contact Information

For shipping questions or support:
📧 info@camelstore.online
📞 +94 77 823 1743
📍 Colombo, Sri Lanka